League of Legends developer Riot Games is taking new steps to handle problem players more quickly and automatically, introducing a system to identify and ban players engaging in "verbal harassment" as quickly as 15 minutes after the end of a match.
Riot explains how the new system works in a post on its Player Behavior blog. After teammates or opponents report a League player for "homophobia, racism, sexism, death threats, and other forms of excessive abuse," Riot's automated system will validate those reports, determine whether they're worthy of punishment, and send a "reform card" that pairs chat log evidence of the behavior with an explanation of the punishment. "These harmful communications will be punished with two-weeks or permanent bans within 15 minutes of game’s end," Riot promises.
In a thread on the League of Legends forums, Riot Lead Designer of Social Systems Jeffrey Lin goes into a little more detail on the machine learning behind the automated system. The system tries to learn which phrases frequently lead to player reports, rather than just looking at an assigned "bad word" list, Lin writes. "Every report and honor in the game is teaching the system about behaviors and what looks OK or not OK, so the system continuously learns over time," he writes. "If a player shows excessive hate speech (homophobia, sexism, racism, death threats, so on) the system might hand out a permanent ban to the player for just one game. But, this is pretty rare!"
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