For more than a decade, Valve has only offered refunds for downloadable games purchased on Steam in extreme circumstances. That ends today, as Valve has announced a new refund policy that applies to every game on the service.
"Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it," the policy reads. "It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within 14 days of purchase, and the title has been played for less than two hours." What's more, games that fall outside that 14 day/two play-hour range can still be submitted for a refund request, and Valve says it will "take a look."
DLC can be refunded in the same manner as long as that DLC has not been "consumed, modified, or transferred"—so third-party DLC that "irreversibly levels up a game character" won't be eligible, for instance. Valve will also be offering a 48-hour refund window on non-consumable in-game purchases for games it develops, and it will enable third-party developers to offer similar refunds on their in-game purchases.
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