An annual customer experience survey of 10,000 US consumers has rated broadband service and pay-TV as the least-liked industries, with Comcast being the lowest-rated company among the Internet and TV providers.
"Of the 20 industries covered in the 2016 Temkin Experience Ratings, TV service and Internet service providers tied with healthcare providers for the lowest average ratings," the Temkin Group said yesterday. "These industries have been at the bottom of the ratings for the past four years, and their scores hit an all-time low this year. The poster child for poor customer experience in these industries—Comcast—was not only the lowest-scoring TV service and Internet service provider, but was also one of the lowest-scoring companies in the entire Ratings. It ranked 289th overall out of 294 companies for its TV service and ranked 284th overall for its Internet service."
The free report can be downloaded here. The ISP and pay-TV industries ranked just below auto dealers, airlines, major appliance vendors, and rental car agencies.
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