Comcast's customer satisfaction scores have dropped again in all three triple-play categories, with the nation's largest cable and broadband company faring particularly poorly in pay-TV service.
The American Customer Satisfaction Index's (ACSI) latest annual report on telecommunications and information, released today, places Comcast at the bottom or near the bottom of the major company rankings in TV, Internet, and phone service.
"Cable companies are trying to strengthen their positions through consolidation," the report said. "After its merger with Comcast failed, Time Warner Cable recently agreed to be acquired by Charter Communications. None of these companies score particularly well. Comcast plummets 10 percent to 54 [in TV service], tying its low mark previously set in 2008. Time Warner Cable fares even worse, plunging 9 percent to 51, tying ACSI newcomer Mediacom Communications for the lowest score among more than 300 companies in the index."
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