John of Herndon, Virginia, says he had a Verizon copper phone line for 15 years, and he wanted to keep it. But when he reported an outage to Verizon, the company told him there was only one solution—switch to fiber.
As it turned out, John's phone service started working again. The outage had been caused by a glitch somewhere else in Verizon’s network; the infrastructure at John's house was working fine, he told Ars. But Verizon still insisted that it could no longer offer him phone service over the copper line. If he refused a fiber installation, his phone line would be cut off and his account closed on July 3, Verizon told him.
“Recently, you contacted Verizon with a service issue. Our records show you declined transitioning service to our fiber network to resolve your issue. Without this much-needed transition, we will no longer be able to provide service to your home,” Verizon Region President Chris Childs wrote to the man in a letter dated June 18. “If we do not hear from you before 07/03/2015, your Verizon home service account will be closed.”
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