By the end of my three-and-a-half hours dealing with Comcast customer service on Tuesday, I had just about lost my mind. Between repeated disconnections, a borked call-transfer system, conflicting information, a surprise $40 fee, and the eventual discovery that I had been misquoted available speeds, I had a pounding stress headache.
We've seen many horror stories about Comcast service in the past few years, ranging from awful cancellation call recordings to official mail being sent with customers' names changed to such endearing terms as "dummy" and "whore." But sometimes, the pain points don't involve a punchy, headline-worthy moment. Sometimes, dealing with Comcast—especially when they're the only high-speed pony in town—just grinds you down.
Giga what?
Last month, I was living the Seattle dream—at least in terms of Internet speed. I'd been enjoying unbridled gigabit service from Centurylink for most of 2015, thanks to the regional telco's expanded fiber reaching my neighborhood. The service came at a great price: about $70/month for 100Mbps download and upload or $110/month to crank that up to 1,000Mbps both ways. I dumped my old Comcast account and signed up immediately, and I went full gig, not because I needed to but because I could.
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