Comcast’s customer service problems are numerous—we might even say legendary—but out of all of them the company’s habit of changing customers’ billing account names to insults like “Asshole” and “Super Bitch” really stands out.
A man named Ricardo Brown got a bill addressed to “Asshole Brown” after his family tried to cancel the cable portion of its service because of financial difficulties. Mary Bauer got a Comcast bill addressed to “Super Bitch” after a series of billing and service problems.
These incidents occurred early this year and spurred other customers to report that their billing names had been changed to things like "whore” and “dummy.”
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