Cole Marshall's house—and a welcome message from Charter. (credit: Cole Marshall)
When Cole Marshall decided to buy an empty lot and build a house, one of his top priorities was getting fast and reliable Internet service.
Marshall says he received assurances from Charter, the local cable company, that he could get Internet access to his home in Wisconsin. There was also a promise of relatively fast DSL, with telco Frontier Communications telling him it could provide 24Mbps download speeds, he told Ars.
As it turned out, neither company could deliver. Once the house was built, Charter would only offer service if he paid $117,000 to cover the cost of extending its network to his new home. Frontier does provide DSL Internet, but only at slower speeds of up to 3Mbps downstream and 1Mbps upstream.
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