An in-browser notification about Comcast data usage.
With Comcast expanding its data caps to more cities, call center employees are likely being hammered with questions from disgruntled customers.
Thanks to a leak of an internal customer service script, we know exactly what reps are supposed to tell them. For starters, Comcast employees are not supposed to use the phrase "data cap" to describe the 300GB monthly limit, since customers are allowed to use more than that as long as they pay extra. They're also supposed to tell customers the limits are about fairness, not about preventing network congestion.
If a customer happens to ask about treatment of Netflix video and net neutrality, they will be routed to someone else.
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