ISPs should be required to let customers cancel online, lawmaker says

Time to hang up the phone, evil androids. (credit: psd)

Proposed legislation in California would require Internet service providers to let customers cancel online, potentially ending the scourge of long, awkward cancellation phone calls.

"You've seen the ads from companies that advertise the ease of signing up for their cable or Internet service over the Web," said a press release from state Assemblyman Mike Gatto yesterday. "However, if individuals decide to cancel those same services, they're often forced to suffer through infuriating, time-consuming phone calls, often spending hours on hold."

Gatto's bill is simple, saying, "If a cable or Internet service provider enables an individual to subscribe to its services through an Internet Web site, it shall also enable all of its customers to cancel their subscriptions through the Internet Web site."

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