(credit: Getty Images | Dimitri Otis)
Internet speed tests have shown that Time Warner Cable has repeatedly failed to provide the speeds it promises customers, according to a New York state government official. New York has not publicly released any data to back up the claim, but apparently shared the results with the cable company. Charter—TWC's new owner—received a letter demanding improvement yesterday from the New York attorney general's office.
"We recently called on New York customers of major broadband providers to use open-source tools to test the Internet speeds they were experiencing," NY Senior Enforcement Counsel Tim Wu wrote to Charter CEO Tom Rutledge. "The results we received from Time Warner Cable customers were abysmal. Not only did Time Warner Cable fail to achieve the speeds its customers were promised and paid for (which Time Warner Cable blamed on the testing method), it generally performed worse in this regard than other New York broadband providers."
The Washington Post published the full letter and has a related article.
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