Google is in hot water after banning the Google account of Andrew Spinks, the lead developer of the hit indie game Terraria. The YouTube account of Spinks' game dev company, Re-Logic, was hit with some kind of terms-of-service violation, resulting in Google banning Spinks' entire Google account, greatly disrupting his company's ability to do business. After three fruitless weeks of trying to get the situation fixed, Spinks announced that his company will no longer do business with Google and that the upcoming Stadia version of Terraria is canceled. "I will not be involved with a corporation that values their customers and partners so little," Spinks said. "Doing business with you is a liability."
Three weeks ago, the official Terraria Twitter account publicly pleaded with YouTube for some kind of resolution to a recent Google account ban. The Terraria account explained, "We have not added anything new to our only YT channel (RelogicGames) in several months. However, we randomly received an email saying there was a TOS violation but that it was likely accidental and as such, the account would receive no strikes." The Terraria Twitter account continued, "Three days later, the entire Google account (YT, Gmail, all Google apps, even every purchase made over 15 years on Google Play Store) was disabled with no warning or recourse. This account links into many business functions and as such the impact to us is quite substantial."
Re-Logic's vague recollection of "a TOS violation" highlights one of the main frustration points of a Google account ban: you immediately lose access to your Gmail account, so you can't give a thorough account of what happened or what any communication said, because you can't read your email. Re-Logic's YouTube channel, which is still up here, (with a disabled profile picture) appears to be nothing but trailers of the company's games.
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